Refund Policy

Last updated: November 13, 2026

This policy explains when and how you can get a refund for purchases from LNCyber LLC ("we", "us"). It is part of our Terms of Service. Paid features are not available yet; this policy applies to purchases once they launch. Nothing in it limits the rights you have under the consumer laws of the country where you live. Fees for custom development projects for business clients are not covered by this policy; see section 1.

1. Who handles your purchase

Purchases in our games and on our own platforms (premium subscriptions, cosmetic items and in-game currency), when available, will be sold by LNCyber LLC, with payments processed by Stripe.
Purchases on Steam (the planned PC version), once available, will be sold through Valve Corporation. See section 5.
Custom development projects for business clients are governed by the written agreement for each project, as described in section 19 of our Terms of Service. Fees, invoicing, cancellation and any refunds for that work follow the agreement for that project, not this policy.

2. Premium subscriptions

Cancel anytime. You can cancel in your account settings or by emailing contact@lncyber.com. Cancellation stops the next renewal. You keep premium features until the end of the period you already paid for.
14-day refund on your first purchase. If you ask within 14 days of your first subscription payment and you have not substantially used the premium features, we refund that payment in full. "Substantially used" means you have actively used premium features beyond trying them out, for example over many play sessions.
Renewals. Renewal payments are not refunded, except as required by law or where a technical problem on our side stopped you from using premium features. Remember to cancel before your renewal date if you do not want to continue.
If we shut down a paid feature, we refund the unused part of any prepaid subscription, as stated in our Terms of Service.

3. Cosmetic items and in-game currency

All paid items are cosmetic and every paid item shows exactly what you get before you pay.
Once an item or currency has been delivered to your account, the purchase is final, except in the cases below or where the law gives you a right to a refund.
We will refund or fix the purchase if:
1. you were charged but the item or currency was not delivered;
2. you were charged twice for the same purchase;
3. a technical error on our side made the item unusable;
4. the purchase was made without your permission, for example by a child using your payment card, and you tell us promptly.
In-game currency that has already been spent is not refundable.

4. Right of withdrawal for EU, EEA and UK consumers

If you live in the EU, EEA or UK and buy as a consumer, the law gives you a right to withdraw from a purchase within 14 days, without giving a reason. Here is how it works for our products.

Immediately supplied digital content (cosmetic items and in-game currency). At checkout, we ask you to agree that the content is supplied immediately and to acknowledge that you lose your right of withdrawal once supply begins. If you give that consent, the item is delivered at once, we confirm your consent in your receipt, and the right of withdrawal no longer applies. If we did not obtain that consent and confirmation, you keep the 14-day right of withdrawal.
Premium subscriptions. You can withdraw within 14 days of the day you first subscribe. If you asked for premium features to start right away and then withdraw, we refund your payment minus a proportionate amount for the days you had access. Our 14-day refund on your first purchase (section 2) may give you a full refund instead, and you can always choose whichever is better for you.
How to withdraw. Send us a clear statement by email to contact@lncyber.com before the 14 days end. You may use the model form below, but you do not have to.
Refund timing. We reimburse you within 14 days of receiving your withdrawal, to the same payment method you used, at no cost to you.

Model withdrawal form (complete and send it only if you want to withdraw):

To: LNCyber LLC, contact@lncyber.com
I hereby give notice that I withdraw from my contract for the following digital content or service:
Ordered on:
Name:
Account email or username:
Address:
Date:

5. Steam purchases

Once the PC version is available on Steam, purchases there will be handled by Valve Corporation under Steam's own refund policy, which you can find on the Steam website. Request Steam refunds through Steam Support. We will not be able to process refunds for Steam purchases ourselves.

6. Chargebacks

Please contact us before you dispute a charge with your bank. Most problems can be solved faster by email, and we will refund any charge we made in error.
If you file a chargeback, we may pause paid features on your account while the dispute is open. We respond to disputes through Stripe with the purchase details we hold.
If the dispute is resolved in your favor, we will not hold it against you. If a chargeback is found to be fraudulent, or used to keep items after receiving them, we may close the account under our Terms of Service.

7. How to request a refund

Email contact@lncyber.com with the subject line "Refund request" and include:

the email address or username on your account;
what you bought (the plan or item);
the date of purchase;
the receipt or transaction ID from your Stripe receipt email;
a short reason for the request (optional for EU, EEA and UK withdrawals).

We reply within 2 business days. Approved refunds go back to your original payment method through Stripe. Your bank usually shows the refund within 5 to 10 business days after we issue it. Items and currency bought with a refunded payment are removed from your account.

8. Changes to this policy

We may update this policy as our products launch. Changes apply to purchases made after the "Last updated" date. Purchases made earlier follow the policy that applied when you bought.

9. Contact

LNCyber LLC
Email: contact@lncyber.com